Shipping & Returns Timetellerau - TIMETELLER

Return & Refund Policy

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within ONE business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within TWO business days of your order, feel free to follow up with us at customercare@timeteller.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to customercare@timeteller.com.au and we will process an insurance claim on your behalf.

Change Your Mind?

At TIME TELLER you have 14 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.

- By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.

Proof of Purchase:

Returns, refunds, exchanges or repair requests must be accompanied by ALL of the following proof of purchase documents:

-Original register E-receipt (no photocopies accepted)
-Online Tax Invoice (order confirmations will not be accepted)
-Original warranty card and Original User Guide.

For further information, please contact our Customer Support @ Info@timeteller.com.au